Whitelist Communications With VRF

Due to the growing problem of unsolicited and unwanted commercial emails, many web mail services (ex. Gmail, Yahoo!, Hotmail) and email programs (ex. Outlook, Thunderbird, Mail) have taken measures to automatically filter emails with rich text and graphics content.

Unfortunately, these filters end up blocking many newsletters and legitimate emails in addition to spam. Our verification emails, newsletters and other notifications are not immune, and so these filters may incorrectly block our emails, preventing it from ever reaching your inbox.

To safely receive emails and newsletters from Vitiligo Research Foundation please add us to your  trusted list of senders, contacts and/or address book in your email program, known as "whitelist."

What Is Whitelist?

A whitelist is a list of email addresses that you want to receive email from. By adding an address to your whitelist, you are telling the email system not to block email from that address. Follow the instructions below to add VR Foundation to your whitelist, to ensure that you receive our mailings after you subscribe.

The method varies slightly depending on how you get your emails, whether you have an additional spam filter installed, or who is your Internet Service Provider.  We are not experts on all the various mail services and software, thus the instructions provided here may not be 100% correct, despite our best efforts. Nevertheless, they will probably give you enough information to work it out, so please have a go anyway. 

"Whitelist" on your web mail service

Email Logo PictureIf you use a Web mail system (ex. AOL Mail, Gmail, MSN, Hotmail, Yahoo!) the instructions for whitelisting our address will depend on the specific email program you are using. In most cases, just by adding each of our 'From' addresses to your address book, safe list, whitelist or contact list will be sufficient. 

If you have already found email from info@vrfoundation.org in the Bulk (Spam, Suspicious, etc.) folder already, open it and click “Not Spam” or “Not Junk”, and then add our email address to your contacts list. Here are instructions on whitelisting VR Foundation emails in different web based email services.

“Whitelist” on your desktop or mobile email program

Logos Mailbakery

Put our newsletter email addresses (info@vrfoundation.org) into your email program's Address Book and any "approved senders list" or "whitelist" it uses. This will help to get the newsletter through corporate mail filters and other less than sensible blockers.

Most email software installed on your computer or mobile (ex. Apple’s Mail, The Bat!, Blackberry, MS Outlook, Thunderbird) now has both built-in spam filtering and whitelisting features. You can also create your own special filters to accept certain incoming email and to trash other ones. See your software's help menu for information about spam filters, whitelisting, and creating your own filters. 

We assembled whitelisting instructions for the most popular programs here.

“Whitelist” in the spam filter program on your computer

Spam Filters

If you are using third-party spam filter software on your computer to augment your e-mail software (ex. McAfee SpamKiller, Norton AntiSpam, SpamAssassin), please indicate to that filtering software to accept emails from info@vrfoundation.org.

Either add our email address to some kind of a whitelist (or a "good list", "safe list", or similar name), or click to indicate that mail filtered into a "Junk" folder is not junk -- all systems follow similar patterns, but the names may change. It is usually pretty straightforward, but you may need to search the software's Help menu for a bit of direction.

"Whitelist" with your Internet Service Provider 

Us Internet Providers

Since the email software and filter on your computer are the very end of the line, our mailings may be filtered out before it even gets to your computer. If you don't get our emails after doing everything we suggested here above, your Internet Service Provider (ISP) or corporate network may be responsible. 

Increasingly, ISPs that deliver your email (ex. AT&T, Comcast, Verizon or corporate networks) are using filtering systems to try to keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the email that you do want to receive. Even worse, they rarely tell you what they have filtered out, so you never know whether or not a legitimate email has been deleted. Creepily enough, they sometimes block your email from reaching us, too.

Here's how to add our email address to the "whitelist" of your ISP. Procedures may vary between ISPs, so find the one that applies to you. For your corporate IT guys, please politely ask them to put emails from vrfoundation.org on their whitelist. 

If you still experience issues with receiving our mailings, you may need to contact your internal IT team or your email provider’s support team, for further assistance.

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